Foundation Repair Testimonials

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Below is an actual letter from one of our customers. This letter was received via email.
12/30/2011

Dear Jay & crew,

We do not normally write letters following work done to or repairs made on our home. The reason is very simple: we are usually not satisfied with the quality of work, the ultimate cost of the work, or the way the job site is left when the work is done. However, in the case of the foundation repair you and your company, American Services, made to our home, we have nothing but praise.

We had 5 or so companies come to our home to bid on our foundation repair. Jay, you were the only person to volunteer to return when we had questions and spend additional time discussing the repair plan with us. This willingness to communicate continued throughout the job. You answered your phone every time we called or returned our calls quickly if you didn’t answer immediately.

After we selected you, the work started on time on the day it was scheduled to begin and continued through to completion. The workers on the crew at our home were polite, hard working, and reliable. Ernest, the on-site leader of the crew, was attentive to our questions and concerned about our satisfaction 100% of the time.

At the end of the job, the crew cleaned the yard and washed the concrete to a level beyond our satisfaction. And, as we handed you the final check, Jay, you once again spent more time than you probably had to answer our last questions.
“Beyond our satisfaction” is a phrase that I rarely use—but it describes our entire experience with you, your crew, and your company.

Thank you for everything,

Sincerely,

Allyson Burnett

Debbie Adams

5202 Hummingbird Street

Houston, Tx. 77035